OW Lee

All warranties apply to the original owner only, and begin at the date of purchase. Proof of purchase is required with claims.

Frame OW Lee offers a twenty (20) year limited structural warranty on
frames under normal use. OW Lee will, at factory option, repair or replace any
OW Lee frame that has failed structurally during the warranty period from the
date of purchase. To retain the warranty, regular care and maintenance is
required.

Finish OW Lee offers a five (5) year limited warranty for frames against
blistering, peeling, or fading of the frame finish under normal use. OW Lee will,
at factory option, refinish or replace your OW Lee frame if the above occurs
during the warranty period from the date of purchase. Occasional rust
seepage from crevices and hidden unfinished surfaces inherent in some ornate
wrought iron designs is considered a care and maintenance function and is not
considered a finish failure. To retain the warranty, regular care and maintenance
is required. More frequent care & maintenance is required in coastal areas. Extra
care and maintenance are required of any sort of metal furniture that is placed
on the coast close to the saltwater air. Remove salt buildup by rinsing
furniture weekly and drying it with a soft cloth. Power washing equipment and harsh cleaners should be
avoided. However, a gentle, mild soap with water can be applied if needed.

*Important Notice: Velvet White finish is excluded from the finish warranty on wrought iron and steel frames.

Cushions OW Lee offers a five (5) year limited warranty on the craftsmanship and construction of the cushion, sling and padded sling seat, and Sytex material under normal use. This warranty includes any fading or discoloration of the fabric. Fabrics are constructed of various types of yarns and various numbers of yarns in the warp and fill. Such variations in construction result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY. Pillow back and arm cushion fill is contained in interior liner and zipper for production purposes only. Do Not Remove back cushion fill. Pillow back and arm cushion core interior liner breakdown is not considered a warranty defect. C.O.M. fabrics are not covered under this warranty. OW Lee will, at factory option, repair or replace your OW Lee cushions if determined defective as listed above within the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Never remove fabric from cushion, use a power washer, or submerge in water to clean.

Porcelain Tops OW Lee offers a five (5) year limited warranty on
workmanship and structural integrity of porcelain tops under normal use. Samples
displayed or provided to customers are a representation of that series color and
are not expressed or implied to be identical. Porcelain tiles are manufactured
to mimic natural stone. Some unevenness in the table top surface is considered
normal. OW Lee will, at factory option, repair or replace any top found to be
defective during the warranty period from the date of purchase. To retain the
warranty, regular care and maintenance is required.
Hammered Copper Tops OW Lee offers a two (2) year limited warranty
on the workmanship and structural integrity of hammered copper tops under
normal use. Samples displayed or provided to customers are a representation
of that series color and are not expressed or implied to be identical. The
appearance of imperfections may occur but will not compromise the integrity
of the top. These imperfections are inherent to the natural copper material, not
considered a failure and is not covered under warranty. OW Lee will, at factory
option, repair or replace any top found to be defective during this warranty
period from the date of purchase. To retain the warranty, regular care and
maintenance is required.

Cast Metal Tops OW Lee offers a five (5) year limited structural warranty on
its cast metal tops under normal use. OW Lee will, at factory option, repair or
replace any tabletop found to be defective during this warranty period from the
date of purchase. To retain the warranty, regular care and maintenance is
required.

Fire Pit Component Parts OW Lee offers a two (2) year limited warranty
on fire pit burner components under normal use. OW Lee will, at factory option,
repair or replace any outdoor fire pit burner found to be defective during this
warranty period from the date of purchase. To retain the warranty, regular
care and maintenance is required.

Items Not Covered Under Warranty (Residential)
• Any failure caused by unreasonable use or abuse.
• Rust seepage or bleeding from crevices or hidden, non-finished surfaces
inherent in some ornate wrought iron designs.
• Rusting and/or oxidation of frames resulting from exposed metals that
have been scratched, chipped or not maintained as outlined in the care
and maintenance instructions.
• Natural fading or discoloration of fabrics beyond warrant period.
• C.O.M. fabrics (customer’s own material).
• Normal fading of frame finish.
• Accidental damage (including fire, wind or other acts of God).
• Permanent stains caused by lotions, oils or other substances.
• Hard-water deposits or calcium build-up due to minerals found in
regional water supplies.
• Table/hearth tops or bases installed and/or used with other
manufacturer’s table bases, table, or hearth top, or incorrect installation
of the base to the table top and fire media.
• Furniture used for commercial or institutional use. (See Commercial
Warranty at owlee.com.)
• Items that are repaired, refinished or otherwise modified by any person
or entity other than OW Lee.

Freight Storage Fees
Any orders, commercial or retail stored at our factory due to customer delay is
subject to a freight storage fee at our discretion.

Please Note: REGULAR CARE & MAINTENANCE IS EXPLICITLY
REQUIRED TO RETAIN YOUR WARRANTY. Please visit
www.owlee.com/customer-care/ for care & maintenance instructions.
OW Lee reserves the right to modify specifications as may be necessary. Please
contact the factory to confirm specifications. ½” tolerances are considered
within spec.

Return of Furniture PRIOR AUTHORIZATION from the factory or factory
representative i s required. You must b e t he o riginal purchaser a nd be able to
provide proof of purchase when you make a claim. To submit a warranty claim,
contact the dealer where you purchased your furniture. If you are not sure
how to contact the dealer, contact our warranty department at (800)
776-9533, via fax: (909) 947-6614 and/or via email at owleera@gmail.com.
If the complaint is covered by warranty and the furniture returned within 24
months from the date of purchase, OW Lee will arrange for freight pick-up
and pay the surface freight from the dealer location to the factory. The consumer
is responsible for freight charges to and from the factory if beyond the timeframe
stated above. Return furniture must be boxed for freight pick up. Furniture must
have been used only for residential use as defined in the original purchase order.
Except as expressly provided herein, OW Lee makes no warranties,
whether express or implied including, but not limited to, warranties of
merchantability and fitness for a p articular pu rpose. OW Lee’s limited warranty
claims may only be processed directly through OW Lee by the dealer who made
the sale of the merchandise. In the event the furniture style, frame finish, fabric
o r table top h as b een discontinued, OW Lee will replace the product with a
similar item currently offered by OW Lee.