NorthCape

Furniture manufactured and sold by NorthCape International, NCI, NorthCape, Cape May Wicker, Chicago
Wicker (collectively, “NorthCape”) is subject to the following limited warranties:

Aluminum Frames
Aluminum Frames are warranted to be free from defects in materials and workmanship for a period of seven
(7) years. Damage to frames or welds due to improper assembly, improper use, or exposure to water and
sub-freezing temperatures is not covered under this limited warranty. (Therefore, you should not allow water to
accumulate inside frames).

Steel Frames
Steel Frames are warranted to be free from defects in materials and workmanship for a period of three (3)
years. Damage to frames or welds due to improper assembly, improper use, or exposure to water and sub-
freezing temperatures is not covered under this limited warranty. (Therefore, you should not allow water to
accumulate inside frames). Rust is not covered under this warranty.

Moving/Adjustable Parts
All hardware used in and for woven Recliners, Swivel Gliders, Swivel Rockers and other moving parts and
accessories are warranted to be free from defects in materials and workmanship for three (3) years. User Must
lubricate device BI-ANNUALLY with WD-40 or similar or warranty is void. Hardware for non-woven swivel bases
and adjustable chaises are warrantied for a period of one (1) year to be free from defects in materials and
workmanship.

Resin Wicker
Straps and/or wicker weave are warrantied for a period of three (3) years against separation, cracking or
tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to sunlight or other
natural elements, oils, spills, fluids, or chemicals is not covered under this limited warranty. In addition, resin
wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited
warranty. Damage caused by exposure to heat or flame voids warranty.

Painted Finish
The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the
product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the
finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to
sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Tabletops
To include: CAL SIL/CALCIUM SILICATE, POLYTUF MATERIAL, CERAMIC GLASS, TEMPERED GLASS, CONCRETE,
DURABOARD, PORCELAIN.
These products are warranted against peeling, cracking, or blistering for a period of three (3) years provided
the Product has not been scratched, chipped or shattered. Scratches and chips resulting from normal wear
and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result
of exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited
warranty.

Cushions, Pillows and Furniture Covers
These products are warranted for a period of one (1) year against separation at the seams only. Fading or
discoloration of the cushions resulting from exposure to sunlight or other natural elements, oils, spills, fluids or
chemicals is not covered under this limited warranty. Contact your dealer for information regarding warranty
on specific fabrics such as Sunbrella or Belenos.

Strap Suspension Seating
Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of
elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited
warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to
sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Umbrella
Umbrella frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella
bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight,
wind or other natural elements is not covered under this limited warranty.

Mixed Material Collections – Non-Woven
To include: Sling, PolyFlex and Upholstered
Aluminum frames for non-woven collections are warranted to be free from defects in materials and
workmanship for a period of three (3) years. Sling seating, PolyFlex, and upholstered material is warrantied for a
period of one (1) year against separation or tearing.

Teak/Natural Wood
FRAME: NorthCape extends a one (1) year limited warranty against defects and workmanship on wood and
hardware.
FINISH: You may choose to allow your natural wood/teak to weather to a beautiful silver-gray patina or treat it
with teak cleaner specifically made for natural wood/teak twice a year to preserve the natural wood/teak’s
golden finish. For this reason, changes in finish due to weathering are not covered by this warranty.
*CARE: Natural wood/teak may be cleaned using a wood cleaner, or lightly sanded with 600 (or higher) grit
sandpaper. Leave your natural wood/teak products outside year-round (under a furniture cover when not
in use) or store in a COOL, DRY place during the winter to preserve the wood’s moisture. Natural wood/teak
products should never be oiled. Oiling of natural wood/teak products can void this warranty.

Transit
NorthCape will be responsible for the shipping and handling charges within the North American continent for
the first year for all valid warranty claims. After the first year, shipping and handling charges are the responsibility
of the claimant. We do not ship outside of the North American continent.

Warranty Exclusions
The following are not covered under the limited warranties set forth above: Products used for commercial,
contract or any other non- residential purposes; Products which are clearance items, display models otherwise
purchased on an “as is” basis; damage to the Product incurred during shipping; Products damaged by acts
of nature, vandalism, animal damage, fire, abuse, lack of proper care and maintenance, improper assembly,
or improper use; fading or discoloration of the Product or any of its components resulting from exposure to
sunlight or other natural elements, oils, spills, fluids or chemicals; table top against breakage; hardware against
corrosion or rusting; buckling or splitting of tubing resulting from exposure to water and freezing temperatures;
purchased or replacement parts; plastics. Also excluded: loss of use or time, inconvenience, money, travel,
packaging or any other consequential or incidental damages. In no event shall NorthCape’s responsibility
under this limited warranty exceed the value of the replacement product.

Proof of purchase
The limited warranties set forth herein are only made in favor of the original purchaser of the Product and
only if the Product is purchased from one of our authorized retailers. The limited warranties with respect to
the Product set forth herein are not transferable. All warranty claims must be submitted with a dated register
receipt within the warranty period, directly to the authorized retailer where the merchandise was purchased.
NorthCape does not administrate warranty claims directly with the original purchaser. For quality control
purposes and verification, NorthCape requires photographs of the damaged/defected item(s) to determine
the nature and extent of the damage/defect. All photographs shall be submitted at the customer’s expense.
If a product manufactured by NorthCape falls under the terms of our limited warranty set forth above,
NorthCape will repair or replace the item, at our discretion, at no charge. Where the exact product is no longer
available, NorthCape reserves the right to substitute a similar item.
NORTHCAPE MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
OR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS OTHERWISE SET FORTH ABOVE. UNDER NO
CIRCUMSTANCES SHALL NORTHCAPE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES, DAMAGES OR
EXPENSES, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE PRODUCT.
The terms of this limited warranty are subject to change without notice.
Limited Warranty