Hammock Source

The Hatteras warranty

All Hatteras Hammocks products are guaranteed to be free of defects in materials and workmanship for up to one year from the date of purchase. Normal wear and tear, including prolonged exposure to rain, snow and heavy humidity, is not covered by our warranty, nor is rot, mold, animal damage, mildew or damage from improper storage, maintenance or installation.

Hatteras return policy & money-back guarantee

Your satisfaction is fundamental to us. For that reason, you can return any Hatteras Hammocks product to us within 90 days of purchase for an exchange, or a refund; you pay only the shipping cost. You may reach our customer service via email (service@hatterashammocks.com) or by phone 877.601.9967. All orders to Canada are not subject to Exchange or/and Return.

Before shipping your return, please obtain a RMA number from our Customer service team. An original sales receipt is required for all returns. For any damage product(s) or warranty claims on an item(s) a photo showing the damage(s) or defect may be required before replacement or return authorization.

Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.

We ship using FedEx Ground. To set up a return, click here to find a FedEx service location near to you. Returns can also be sent to our warehouse at:

Hatteras Hammocks
RMA # 12345
305 Industrial Blvd.
Greenville, NC 27834